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Patient Overview

  • We continue with the enhanced cross-infection practices we have used since we re-opened in July 2020
  • We request all patients to wear masks when in the practice and to follow social distancing rules. Our clinicians wear PPE to protect all of us.
  • We continue to prioritise your safety whilst providing our usual high-quality services. If you have any concerns please do not hesitate to contact us.

Online Medical History

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First visit

Welcome to our relaxed, modern and comfortable waiting area at the beginning of your dental journey with us. On your first visit, we will ask you to supply us with some preliminary details so our dental practitioners may assess your case. You will be handed an iPad so you can supply these details directly onto our cloud-based secure system.

All your personal data will remain strictly confidential according to the General Data Protection Regulation 2016 (GDPR) and the Data Protection Act 2018 (DPA 2018)

Oral examination & Treatment proposal

You will be invited to one of our state-of-art dental offices, and the dentist will go through your medical and dental history while taking time to listen to your concerns and expectations. Once your dentist has completed the relevant oral and dental investigations, all the findings related to your oral examination and dental radiography will be illustrated and explained in detail to you. You will be informed about the nature and causes of any dental and periodontal disease and the prognosis of each tooth.

Using an intra-oral scan, the dental practitioner will analyse the 3D-positioning and anatomy of each tooth, your dentition as a whole as well as your bite.

The clinician will explain in detail all treatment options open to you plus the advantages and disadvantages for each option so that you, the patient, will be able to make an informed choice as to the best treatment for you.

For complex cases and also some specialist treatment procedures e.g. restoration of the bite, orthodontics, dental implants, and periodontal treatment, a full-mouth panoramic scan (OPG) or even a low-dose cone-beam CT may be required with your agreement.

After determining the nature, components, and sequence of your treatment you may be referred to the relevant specialist within the practice.

In the case of full-mouth rehabilitation, you will be provided with a written treatment plan together with a detailed breakdown of the estimated costs and time schedule.

As there may be further questions arising from the treatment plan, all patients are welcome to another face-to-face consultation at no additional cost.

Special care and services for our nervous patients

The fear of dental treatment has always been a major impediment, for some patients, to the point of keeping some away from regular visits to their dental practice. Our clinicians have many years experience working with very nervous patients ensuring that all patients are in control of their treatment and are fully appraised of all methods of pain control open to them.

Our team recognises that we share a joint aim to provide the best dental treatment for you and that includes ensuring that you are as comfortable as possible when you visit us.

Our state-of-the-art clinic is equipped with the latest multimedia devices in order to make your dental visit a pleasant and comfortable experience.

​​​​International patients

We take great care and pleasure in welcoming and treating our international patients.

Are You Afraid Of The Dentist?

About 53% of the UK population suffers from dental phobia and experience anxiety before and during their visit to the dentist. Dental phobia is a worldwide problem for all sorts of patients.

Dental phobia can take many forms, from nervous anticipation to a panic attack. For mild sufferers, visiting the dentist is only an unpleasant experience. However, a significant minority of patients suffer from acute phobia with a high level of intense anxiety, enough to deter even essential dental appointments.

Current research shows that 17% of the population suffer from a level of dental phobia to the extent where they completely avoid any dental visits. For this group, years of avoidance and missed dental appointments can have severe consequences for both oral and mental health.

It's not uncommon for dentists to encounter patients who endure years of pain, gum disease, bone recession, loose or missing teeth and ill-health before finally confronting their fear.

Symptoms Of Dental Phobia

The symptoms of dental phobia vary from patient to patient. Sufferers will commonly experience one or more of the following symptoms:

  • Sleepless nights before the visit
  • Heart throbbing (palpitations)
  • Heart racing (tachycardia)
  • Dry mouth
  • Elevated blood pressure (hypertension)
  • Trembling and tremor
  • Feelings of suffocation
  • Hyperventilation (rapid breathing)
  • Nausea
  • Urge to urinate
  • Urge to gag or vomit
  • Fainting and hypotension
Data Protection Privacy Notice

We will keep your records safe and confidential. This Practice complies with the Data Protection Act (1998) and General Data Protection Regulation (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully.

What personal information do we need to hold?

Your past and current medical & dental condition; personal details such as your age, address, date of birth, medical history, telephone numbers, email address & medical practitioner details

Radiographs, clinical photographs & study models

Information about treatment we have provided or propose, and it's cost

Notes of conversations or incidents that might occur for which a record needs to be kept, records of consent to treatment

Any correspondence relating to you with your dentists and specialists, with health care professionals, for example, anaesthetists and those in the hospital or community services.

Why do we hold this information?

We need to keep accurate personal data about patients in order to provide you with safe & appropriate dental care.

Retaining information

We are required to retain your dental records, x-rays and study models while you are a patient of this practice and after you cease to be a patient, for at least 11 years or until age 25, whichever is longer.


Your information is held in the practice's computer system and on our dental management system called 'Dentally', a secure cloud-based dental system. The information is only accessible to authorised personnel. Personal information will not be removed from this practice without the patient's authorised consent.

Your Personal information is carefully protected by the staff at this practice. All access to information is held securely and is password protected and regularly backed-up. Data is encrypted and computer terminals are closed at the end of the day.

Why we may need to disclose your information

In order to provide proper and safe care to:

  • Your dental practitioner, general medical practitioner and to the anaesthetist's office if you request sedation
  • Other health professionals caring for you
  • Private dental schemes of which you are a member
  • If you appoint a third party to make appointments on your behalf - we will require your consent in advance and will disclose only the information necessary to manage your appointments.

Disclosure will take place on a 'need to know' basis, so that only those individuals/organisations who need to know in order to provide care to you and the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

Only information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Access to your records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child's records if this is in the child's best interests and not contrary to a competent child's wishes. Formal applications for access must be in writing to the Practice Manager.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dental practitioner. You have the right to object. However, this may affect our ability to provide you with dental care. You have a right to withdraw your consent at any time, however this will not be retrospective.

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